ITIL® Foundation (Version 5) is a foundational-level, 2-month instructor-led course that prepares you for the ITILFND V5 exam at INFOTICS Academy. Delivery: Live online / on campus. The fee is shared individually after you apply. Register your interest and we will tell you when the next intake opens.
ITIL® (Version 5), launched by PeopleCert in February 2026, is the current edition of ITIL. It broadens IT service management into digital product and service management: how organizations discover, design, build, run and improve the digital products and services their customers and employees rely on. It keeps what worked in ITIL 4 (the seven guiding principles, the four dimensions, value streams and continual improvement) and adds the eight-activity ITIL Product and Service Lifecycle, a stronger focus on experience, value stream mapping, and guidance on using and governing artificial intelligence.
This program explains every syllabus area with real examples from IT operations, service desks and digital teams, then prepares you for the ITIL Foundation (Version 5) exam: 40 multiple-choice questions in 60 minutes, closed book, with a pass mark of 65% (26 correct answers). The syllabus weights key terms and definitions (30%) and the ITIL Value System (40%) most heavily, so the course spends most of its time there.
| Certification | ITIL® Foundation (Version 5) — PeopleCert |
|---|---|
| Exam code | ITILFND V5 |
| Vendor / track | ITIL |
| Level | Foundational |
| Duration | 2 Months |
| Delivery | Live online / on campus |
| Exam voucher | Up to 10% off the ITIL Foundation exam INFOTICS reserves the right to change or end this offer at any time without prior notice. Please confirm the current offer with an advisor when you enroll. |
| Course fee | Shared after you apply (personalized quote) |
| Attendance for certificate | At least 75% |
| Last updated | |
| Exam outline checked |
IT support, service desk, operations, product, project and digital-transformation professionals, managers, and anyone who works in or with an organization that delivers digital products and services.
None. General awareness of how IT teams deliver services is helpful. ITIL 4 Foundation holders can upgrade through the ITIL Foundation Bridge (Version 5).
8 modules · 19 recorded lessons and labs. Live classes follow the same order; recordings and slides unlock in your learner account after you enroll.
The definitions behind digital products and services, and the service interactions that enable value co-creation.
The concepts and types of service relationships, and how utility, warranty, experience and sustainability contribute to value.
A balanced, holistic approach to service management through the four dimensions.
The components of the ITIL Value System, and governance within it.
The purpose and scope of each value chain activity across the digital product and service lifecycle.
Applying the guiding principles to decision-making, feedback and continual improvement.
The role of management practices, the practice guides, and continual improvement.
The purpose and concepts of value stream mapping and value stream management.
7 labs on real machines or real consoles, checked for you. 1 is free to try with a learner account. The rest open in your learner portal after you enroll.
Small batches with attendance recorded every session. A 75% attendance record is required for the completion certificate.
Catch up on any class and revise from recordings, slides and PDFs in the LMS.
Scenario-based lab work you complete and submit evidence for.
A 60-minute timed assessment with domain-level scoring and controlled retakes.
Earn a shareable badge and a QR-verified certificate, each with a public verification page.
CV and portfolio profile, job board and employer visibility for your verified credentials.
Independent training provider: this course prepares you for the ITILFND V5 exam. The exam itself is sat and paid for separately with the certifying body. INFOTICS badges and certificates are training credentials, not vendor certifications.
60 minutes · pass mark 65% · 40 questions
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2 verifiable badges for this course, Open Badges compatible.
See badge criteriaINFOTICS Academy hereby certifies that
Your Name
has successfully passed the proctored certification assessment and is certified in
ITIL® Foundation (Version 5)
New batches are scheduled regularly. Register your interest and we will contact you as soon as dates for ITIL® Foundation (Version 5) are confirmed.
More questions? Read the general FAQ or ask a counselor.
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