More skills · hands-on lab

ITIL Simulation 04: Service Levels and the Monthly Review

Calculate availability, check SLA targets, read the watermelon effect and agree better measures with the customer.

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35 minutesTime in the lab
IntermediateLevel
6 tasksChecked automatically
CertificateVerifiable link when you finish

The situation

The monthly review with the hospital director is tomorrow. You prepare the figures for the patient records system.

What you will do

Agreed service timequestion
Availabilityquestion
Target met?question
The watermelonquestion
Better measurequestion
Guiding principlequestion

How it works

The lab opens in your browser: a real terminal or desktop, nothing to install. Work through the tasks, press Check after each one and the portal verifies your work. Stuck? Ask for a hint. Finish every task and you get a certificate page with its own verification link for LinkedIn or your CV.