Microsoft 365 Administration is an associate-level, 3-month instructor-led course that prepares you for the MS-102 exam at INFOTICS Academy. Delivery: Live online / on campus. The fee is shared individually after you apply. Register your interest and we will tell you when the next intake opens.
Microsoft 365 is the productivity and identity backbone of most modern organizations, and the people who run it are in constant demand. This program takes you from creating a tenant to running it day to day: users, groups and licenses, Exchange Online mail flow, Teams and SharePoint governance, and the security and compliance layers that protect data.
Every module is taught in a live tenant. You configure Conditional Access, multi-factor authentication, Defender policies and Purview retention yourself, then troubleshoot the kind of tickets a Microsoft 365 administrator sees in a real helpdesk queue. The course is aligned to the skills measured in the MS-102 exam: tenant deployment, identity and access, threat protection and compliance.
Microsoft 365 Administration at a glance
Certification
Microsoft 365 Administrator (MS-102)
Exam code
MS-102
Vendor / track
Microsoft
Level
Associate
Duration
3 Months
Delivery
Live online / on campus
Exam voucher
Up to 30% off the Microsoft exam (Pearson VUE) INFOTICS reserves the right to change or end this offer at any time without prior notice. Please confirm the current offer with an advisor when you enroll.
Course fee
Shared after you apply (personalized quote)
Attendance for certificate
At least 75%
Last updated
Exam outline checked
Retiring soon: Microsoft has announced that exam MS-102 (Microsoft 365 Administrator Expert) retires on 30 November 2026, replaced by AB-650 (Microsoft 365 AI Services Administrator). Book MS-102 before that date, or join a batch taught to the AB-650 skills outline.
Why is Microsoft 365 Administration worth it?
Most offices run on Microsoft 365, so administrators who can manage users, email, Teams and security are needed everywhere.
MS-102 leads to an official Microsoft role-based certification that proves hands-on administration skills to employers.
It leads naturally to Azure administration (AZ-104) or security (SC-500) as the next step.
Exam voucher offer through INFOTICS: Up to 30% off the Microsoft exam (Pearson VUE). INFOTICS reserves the right to change or end this offer at any time without prior notice. Please confirm the current offer with an advisor when you enroll.
What will you learn?
Plan and deploy a Microsoft 365 tenant with custom domains, licensing and role-based administration
Manage users, groups, devices and lifecycle with Microsoft Entra ID and the admin centers
Configure Exchange Online mail flow, protection and mailbox management
Secure identities with MFA, Conditional Access and hybrid identity synchronization
Investigate and respond to threats with Microsoft Defender XDR
Apply data governance with sensitivity labels, DLP, retention and eDiscovery in Microsoft Purview
Who is this course for?
Designed for
Helpdesk and desktop-support engineers moving into administration, system administrators adding cloud skills, and anyone responsible for a Microsoft 365 tenant.
Prerequisites
Basic understanding of Windows, DNS and email concepts. No previous Microsoft 365 administration experience is required.
What is in the curriculum?
6 modules · 30 recorded lessons and labs. Live classes follow the same order; recordings and slides unlock in your learner account after you enroll.
Small batches with attendance recorded every session. A 75% attendance record is required for the completion certificate.
Recorded lessons and materials
Catch up on any class and revise from recordings, slides and PDFs in the LMS.
Guided hands-on labs
Scenario-based lab work you complete and submit evidence for.
Proctored mock exam
A 91-minute timed assessment with domain-level scoring and controlled retakes.
Verified digital badge and certificate
Earn a shareable badge and a QR-verified certificate, each with a public verification page.
Career portal access
CV and portfolio profile, job board and employer visibility for your verified credentials.
Independent training provider: this course prepares you for the MS-102 exam. The exam itself is sat and paid for separately with the certifying body. INFOTICS badges and certificates are training credentials, not vendor certifications.
has successfully passed the proctored certification assessment and is certified in
Microsoft 365 Administration
November 01, 2026 Issued by: INFOTICS Academy Verify: infotics.edu.pk/credentials/verify/…
Certificate and digital badgeIssued the moment you pass, with your name, score and the skills you proved.
Add to LinkedIn in one clickRecruiters see a verified credential, not a screenshot.
Verifiable by QR and IDEvery credential has a live public page that employers can check in seconds.
How do you join?
Step 1Try it freeBook a free demo class or ask an advisor on WhatsApp: fee, timings and installments, no obligation.
Step 2Reserve your seatApply online; an advisor confirms your personalized fee. Your place is activated once 50% is paid; the rest can be paid in installments.
Step 3Learn, practice, certifyLive classes with recordings, hands-on labs, practice tests and exam guidance, then your certificate and digital badge.Live classesLabsPractice testsDigital badge
When does the next batch start?
No batch is open for enrollment right now
New batches are scheduled regularly. Register your interest and we will contact you as soon as dates for Microsoft 365 Administration are confirmed.
Frequently asked questions about Microsoft 365 Administration
Does this course prepare me for the MS-102 exam?
Yes. The curriculum follows the four MS-102 skill areas: tenant deployment, identity and access, security and threats, and compliance. The exam itself is booked and paid separately with Microsoft.
Will I get my own Microsoft 365 tenant to practice in?
Labs run in a Microsoft 365 tenant that your trainer sets up for the batch. Ask your counselor which tenant option applies to your batch.
Is the exam fee included?
Vendor exam vouchers are not included unless your quotation lists them as a line item.
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AZ-8022026 outline
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