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Free practice test · ITIL

Free ITILFND V5 practice test

15 exam-style practice questions for ITIL® Foundation (Version 5). Take your time (about 15 minutes), then see your score, the topics to work on and the correct answers with explanations.
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In this test15 questions
  • Key concepts4
  • Practices4
  • Product and service lifecycle2
  • Guiding principles2
  • Service value system1
  • Value streams1
About 15 min Instant score Answers explained
1 of 15Key concepts

How many guiding principles does ITIL define?

2 of 15Service value system

Which SVS component is the means by which an organization is directed and controlled?

3 of 15Practices

What is the purpose of the change enablement practice?

4 of 15Practices

Which practice is most concerned with reducing the likelihood and impact of incidents by identifying their causes?

5 of 15Practices

What is the purpose of the continual improvement practice?

6 of 15Product and service lifecycle

Which lifecycle activity creates solutions that meet agreed requirements, including experience and operating constraints?

7 of 15Key concepts

Which statement about digital products and services is CORRECT?

8 of 15Guiding principles

How should the guiding principles be applied?

9 of 15Practices

What is the purpose of the relationship management practice?

10 of 15Key concepts

What is an output?

11 of 15Key concepts

Which is a component of a service offering?

12 of 15Product and service lifecycle

Which activity provides the agreed products and services to consumers so they can use them to achieve outcomes?

13 of 15Guiding principles

Which guiding principle recommends organizing work into smaller, manageable sections that can be completed in a timely way?

14 of 15Value streams

What is a value stream?

15 of 15Service value chain

How many activities does the ITIL service value chain include?

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